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These are our members' most frequently asked questions. If your question isn't answered here, feel free to contact our support team - they are happy to help. reach us here.

Cashback Questions
How can I check my cashback?
How can I reduce the chances of losing my cashback and why does this happen?
How do I make sure that I am earning cashback?
I can’t understand why my cashback was tracked at €0 or €0.01 instead of the correct amount. Please explain.
I visited the retailer directly; can’t I just give you details of my purchase and the receipt to get cashback?
My cashback has not appeared from a purchase I made, what should I do now?
What do you exactly mean by confirmed cashback?
What if I believe I haven’t been paid the right amount of cashback?
What if the retailer rejects my cashback claim?
What is the average time it will take to resolve a missing cashback enquiry?
Where does the cashback come from?
Why is CashBack showing as pending?
Will I still get the same cashback if I use a voucher code on your site?
CCW CashBack Add-On
How can I get the amazing CCW Cashback Add-On?
How can I remove the CashBack Add-on?
How can I tell if I'm earning Cashback on my shopping?
I share my computer – how do I change users to make sure I get CashBack in my account and not theirs?
Is the Cashback Add-On available for all browsers?
Is the CashBack Add-On safe?
What happens if I have an add-on installed from another CashBack company?
What is the CCW Cashback Add-On and why is it just fantastic?
Why does the Add-on work differently at some stores?
Will I earn the same amount of CashBack shopping through the Add-On?
General Account Questions
How do I join CCW Cashback?
Why should I use CCW Cashback?
Will I ever have to pay to use my CCW Cashback Membership?
Links and Tracking
How can I receive CashBack from shopping at iTunes Stores?
How can I receive CashBack when shopping on my mobile or iPad/Tablet?
What are Cookies in computing terms?
Why aren’t Store links working?
Payment Questions
How and when will I receive payment and what are the Terms & Conditions?
How long does it take for my CashBack to turn to “confirmed” from the time I make the purchase?
Sharing, Tell-A-Friend and Friends CashBack Bonus
Can I raise money for charities using the CCW Cashback system?
Can I see how much I have been awarded in “Friends CashBack Bonus” or on “Blogger and Website owners”?
How does this work?
Will my friend receive unwanted emails from CCW Cashback?

We will do our best to help you with your request.

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